Service to Our Tenants

As a tenant, you want a service you wish for whilst you go through the process of sourcing and securing a new home.

With us, you will always be treated as a valued client. People rent properties for all kinds of reasons, whatever yours are, you can be assured of our fullest attention.

To continually maintain the quality, we ask that you fulfil some obligations outlined in the Welcome Pack you receive, when you move in to your new home.


Service to Our Tenants

How HQ UK Estates makes a difference to your renting experience?

• Sign-up email alert service to notify you of any properties that match your criteria.

• Dedicated Leasing Executives to guide you through the daunting task of working out how to secure a new home.

• Rapid response to enquiries about properties with our Property Hotline.

• Dealing with maintenance requests quickly, quietly and efficiently.

• Supporting you throughout your tenure.

• Direct debit arrangements help to ensure you maintain a perfect rental history.

• In the majority of cases, we schedule inspections at a convenient time.

•Offering fair and well-informed advice.

• Providing advice, guidance and support for first time renters.


By Email

For a quick and effective response, please contact your dedicated Property Manager or

Face to Face

To see your personal Property Guide, contact us at and we will arrange a mutually convenient time for a visit.


If you prefer to call, our number is 0330 004 0913 during business hours. If you call outside business hours for a non-urgent matter, please leave a message

I’ve Got an Emergency

Round the Clock Assistance:
0330 004 XXXX

We will get back to you as soon as we can.

We have an external support team in case of an emergencies

If you lock yourself out, you should call us, if out of office hours, a locksmith, but you will be responsible for any locksmith charges.


BCDS Services - UK Based BIM Support Services

We Are Here to Help!


Registered Office, 6 Carlton Business Centre, Station Road, Nottingham, Nottinghamshire, England, NG4 3AA

Office Hours

M-F: 9am - 5pm
S-S: Closed

Call Us

0330 004 0913 / 0115 721 1634

Follow Us

HQ UK Estates is a Corporate Member of the RLA, Residential Landlords Association.

HQ UK Estates is a Corporate Member of the PRS, Property Redress Scheme.

HQ UK Estates Ltd

Company Number: 11661620

An HQ UK Investment

Copyright © 2022 HQUK Estates

Contact Us

0116 361 2013
0330 004 0913

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